All products sold on this website, including insulin pens, are sold solely as non-medical liquid measurement tools.
These products are not medical devices, are not intended for medical use, and are not intended to administer insulin or any medication. No medical claims or warranties are made. The buyer assumes full responsibility for use of the product.
All delivery times provided at checkout or elsewhere on this website are estimates only, not guarantees.
Standard estimated delivery: up to 4 weeks
In rare or exceptional circumstances (including customs inspection, international transit delays, carrier backlog, or force majeure): up to 12 weeks
The buyer expressly acknowledges that delivery occurring within these stated timeframes does not qualify as “Item Not Received.”
The seller fulfills their obligation when the order is:
Correctly processed, and
Shipped to the address provided by the buyer, and
Accompanied by proof of shipment, which may include carrier confirmation and/or tracking information
Once proof of shipment exists, the order is considered shipped and fulfilled for the purposes of Item Not Received claims.
Once the package has been handed to the carrier:
Risk of loss transfers to the buyer
The seller is no longer responsible for the outcome of transit
The seller is not responsible for carrier errors or third-party actions
The buyer agrees that shipment confirmation satisfies the seller’s delivery obligation.
Shipping insurance is optional and may be purchased separately by the buyer.
If the buyer does not purchase shipping insurance, they expressly acknowledge and agree that:
They assume all risk of loss, theft, delay, seizure, or misdelivery
The seller is not required to refund, replace, or reship the order
Choosing not to purchase shipping insurance is considered an affirmative acceptance of transit risk by the buyer.
By completing a purchase, the buyer agrees that the following do not constitute a valid “Item Not Received” claim provided the seller has proof of shipment:
Carrier delay within the stated delivery window
Package lost after shipment
Package marked as delivered but not received
Package held, delayed, or seized by customs or postal authorities
Package delivered to the address provided by the buyer
The buyer understands that Item Not Received applies only to orders that were never shipped, not to orders lost or delayed after shipment.
By placing an order, the buyer expressly agrees that:
Filing an Item Not Received claim or chargeback for a package that was shipped and confirmed by the carrier is invalid
The seller may submit this policy, shipment confirmation, and delivery estimates as evidence
The buyer has accepted responsibility for shipping outcomes after dispatch
By completing checkout, the buyer confirms that they have:
Read and understood this policy
Acknowledged estimated delivery times
Accepted that risk transfers after shipment
Accepted responsibility for insuring their shipment if desired
If the buyer does not agree to these terms, they must not place an order.